Privacy Policy
At Clean Nation, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our cleaning services.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
Who We Are
Clean Nation is a professional cleaning services provider operating across Australia, offering residential and commercial cleaning solutions. If you have any questions regarding this Privacy Policy, you can contact us:
- info@cleannation.com.au
- +61 480 810 142
- cleannation.com.au
Information We Collect
We may collect the following information when you use our website or request our services:
Personal Information
- Full Name
- Email Address
- Phone Number
- Property Address
- Service Location
- Preferred Cleaning Date
- Property Details
- Additional Service Requests
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date and Time of Visit
- Referring Website
- Cookies and Analytics Data
How We Use Your Information
Your information is collected to:
- Provide cleaning services you request.
- Prepare quotes and bookings.
- Respond to enquiries.
- Contact you regarding appointments.
- Improve our website and customer experience.
- Process payments where applicable.
- Send important service updates.
- Prevent fraud and enhance website security.
- Comply with Australian legal obligations.
We only use your information for legitimate business purposes.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Analyse website traffic.
- Improve website performance.
- Understand visitor behaviour.
- Deliver a better user experience.
You may disable cookies through your browser settings, although some website features may not function correctly.
Google Analytics & Third-Party Services
How We Protect Your Information?
Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may only be shared with:
- Trusted employees
- Cleaning professionals assigned to your booking
- Payment processors
- Technology service providers
- Government authorities where required by law
All third parties are required to protect your information.
Marketing Communications
If you choose to receive promotional emails or updates, we may occasionally send information about:
- Special offers
- Discounts
- New cleaning services
- Company updates
You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Maintain business records.
- Meet legal and accounting obligations.
- Resolve disputes.
- Enforce agreements.
When no longer required, information is securely deleted or anonymised.
Your Privacy Rights
Depending on applicable Australian privacy laws, you may have the right to:
- Access your personal information.
- Request corrections.
- Request deletion where legally permitted.
- Withdraw consent for marketing communications.
- Request information about how your data is used.
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
We are committed to handling your information responsibly and in accordance with applicable Australian privacy laws.